Returns and Refunds

General Returns Policy

You may return most new, unopened items sold and fulfilled by menssuitsmall.com within 15 days of delivery for a full refund less shipping and handling, less any discounts or promotions and less 15% restocking fee. Items should be returned in their original conditon and brand new unworn unaltered with all tags attched as you have received it..

Calculating Your Refund

The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.
Partial refunds:

  • Any Item purchased from menssuitsmall.com is returnable according to the policy below. You cannot return used or worn items. All used and worn items will be returned to the buyer. All returns must be received within 15 days of receiving the item. All returns must have a RMA # (return merchandise authorization) or it will be refused from our shipping department.  You have to return the items purchased from to third-party sellers to the third-party seller and you must contact the third-party seller for a RMA.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error are not refundable or according to third-party seller’s policy.

Receiving a Refund

We’ll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we’ll issue a refund when you contact us.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).
This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 5 to 10 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
You can view completed returns and refunds at the bottom of an order’s summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

If you paid by … Your refund will go to … … after your return is processed
Credit card Credit card or company check 5-10 business days

Product-Specific Return Policies

Some items (such as toys, jewelry, or electronics) may have special returns policies. Please visit our Product Specific Policies page for more information or third-party seller’s policy

Non-Returnable Items

menssuitsmall.com does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Computer laptops, desktops
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Gift cards
  • Pay As You Go (or prepaid) phone cards
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Items purchased from sellers other than menssuitsmall.com
  • Some Jewelry orders (Learn more)
  • Some Health & Personal Care items (Learn more)
  • Grocery products and Gourmet gift baskets cannot be returned; however, menssuitsmall.com will issue a full refund for damaged products sold by menssuitsmall.com

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center. You dont have to pay for restocking fee, just pay the shipping. Please request a RMA for exchange and we will ship the new product once we receive the item back. This process may take up to 14 Business days. If you need to return an item sold by third-party sellers, please contact the third-party seller for an exchange. Please also follow the third-party seller’s policy

Items Purchased from Other Sellers

As the menssuitsmall.com Web site offers items for sale both by menssuitsmall.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee.
menssuitsmall.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.
Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
If the item to be returned was not sold or fulfilled by menssuitsmall.com, you will need to contact the seller directly or follow the specific menssuitsmall.com Merchant’s return instructions found in the order summary of Your Account. (Note: Orders from third-party sellers that are shipped by menssuitsmall.com through the Fulfillment by menssuitsmall.com program are subject to the menssuitsmall.com returns policy.)

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.